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Oct25
Corporate Blog Review: Hill and Knowlton

Here it is, my first "big business" blog review!

Company Name: Hill and Knowlton

Blog URL: http://blogs.hillandknowlton.com/blogs/ ("Collective Conversation")

About: This large U.S. public relations (PR) firm has been in business since 1927 and now forms part of the WPP Group, an advertising supercompany.  Whether you want help with marketing, enhancing your business's reputation, or even legislative lobbying, H&K can help you out.  This is not a small business, so I would expect it to have a polished blog area.

Content: You can expect several posts a day from this corporate blogging community.  I didn't find any plain-vanilla blogs; all contain fresh content and good insights.  You can easily post a comment and join the discussion.  Some people might get a little bored, but what kind of controversy would you expect from a company like H&K?

Blog Design: Innovative, to say the least.  You can easily find what you're looking for; there's a search box if you like, or you can navigate to a particular team or individual blog.  You can even subscribe to any blog you like via RSS or OPML.  The statistics pages are fascinating.

Other: The about page contains some of the best pointers for employee blogging that I've ever seen.

Overall: You're probably wondering if Hill and Knowlton paid me to write this.  They didn't, but they may as well have: I can't find any weaknesses in this corporate blog.  Okay, maybe a small nitpick: there's no "central" corporate blog.  It might be nice if they had one, so "zero attention span" types like me could locate basic company news at a glance.  I highly recommend that business owners and entrepeneurs take a good, long look at how Hill and Knowlton is harnessing the power of collaborative corporate blogging.


8 Comments/Trackbacks




Easton,

Thanks for your glowing review. We'll take your comments on board, and see if we can drum up a little controversy for you...

Niall

Controversy, Niall, is always welcome :) - Easton

How does someone like H&K, who is a subsidary of WPP, handle in-house controversy like the sexist comments of WPP Creative Chief Niel French?

I searched H&K's blogs and didn't find one reference to the incident, which has been fairly big news, especially in the ad industry.

Do parent companies put the kibosh on things like this or are the subsidaries fearful of commenting on this for fear of reprisal?

Tim,

You raise a good point. Perhaps some of our bloggers are afraid to comment on things involving individuals connected with our parent company (or our own company, clients or prospects for that matter). Maybe they just don't want to do so publicly on their professional blogs. Or possibly they don't think it was worthy of comment.

As a listed company, there are some things we cannot say about WPP (but that's not restricted to blogging, or us), and this is referenced in our guidelines. I am not aware of any "kiboshes" on this particular incident, nor would I expect there to be one given the huge amount of freedom and autonomy that we enjoy as an operating company.

» Time for some controversy? from Marketing Technology
Easton Ellsworth recently reviewed Hill & Knowlton's professional blogging community, Collective Conversation, of which this blog is part. [Read More]

Niall,

Thanks for answering my questions and for the transparency. It is refreshing!

I didn't care about the specific incident (all companies have employees who are jerks), but I am interested how big corporations, especially public corporations, handle public relation disasters when they have employee blogs.

I imagine that as those progressive companies who do have internal and external blogs encounter these situations, that there will be different approaches to how to handle the situation.

» Join the Conversation Gap from Marketing Technology
Steve Rubel has just shared his methodology for illustrating what he calls the "Conversation Gap". But come on, Steve. This is the web. Don't give us a load of complex instructions. Give us a clever web-based tool where we can enter all our terms, and ... [Read More]

Tim and Niall, your comments and insights have given me another post idea! I think we've got to address the question of how companies should (or shouldn't) use blogging to respond to negative publicity. My fear is that ... well, let me get my thoughts together and I'll post about it today.

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