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Jan17
ISP Earthlink Now Blogs At Earthling
The official Earthlink blog has been up for a few weeks now.  I noticed it the other day and thought I'd mention it as a good example of an official corporate blog.  Here's why:

Name - Can't go wrong with Earthling.  Gives it a human feel, while playing off the company name.

Tagline - "A weblog by a human, for humans" - Again, this lends a personal feel to the site.  That's what every tech company needs in order to gain more listeners and customers (and customer evangelists): that personal quality that you just don't find in a box full of gadgets and gizmos.

Design - Love the photo at top (the masthead).  Very robotish, yet humanish too.  Earthlink support and contact info appear prominently at the top right.  The color palette is simple and straightforward, and you can read the text just fine.

Posts - The content is appropriate for those interested either in Earthlink's progress or in topics related to the industry in which Earthlink operates.  There are doses of humility involved ("Note To Self," says one post title).  Don't expect a flood of posting, but do expect a steady stream of approximately one post every day - good enough to keep fans interested, and of course, good enough to attract more.

Maybe I could interview the blog 's author, Dave Coustan ... I like Earthling.  Good job, people of Earthlink!

Let us hear your evaluations of the Earthling blog below.

9 Comments/Trackbacks




I'm with you, Easton. That's a pretty good example of what a corporate blog oughtta look like. The test over time, I guess, becomes whether the guy's able to address the issues raised by customers who aren't always happy. It's a good start, though.

But David, Earthlink customers are always happy! Kidding, kidding. (Actually, the times I've used Earthlink in the past, I've liked its services and customer service.) I think you're right - the Earthling blog ought to tackle significant customer concerns from time to time as they may emerge.

I actually have Earthlink now, but I'm getting ready to drop them because high-speed wireless just came available in my area. (FINALLY!!!!) I haven't had any real problems with them. But I'm just not sure "National ISP" is a viable business strategy. What's Earthlink offer that Joe Blow with a satellite hookup and a lot of technical expertise can't give you? If Earthlink (and other national ISP's) are gonna make a go of it, I think it will have something to do with content. Not sure *what,* exactly, though.

High-speed wireless! I'm jealous!! (Grumbling about my slow DSL connection ...) I think a lot of people go with providers like Earthlink because they don't know about or trust the tech-savvy Joe Blows. Come to think of it, I ought to go looking for Joe Blow ISP blogs.

» Why Doesn't Animation Mentor Have A Blog? from BusinessBlogWire
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I would be happy to set up an interview with our chief blogger, Dave Coustan.

Jerry

Ask and ye shall receive! Thank you, Jerry. We'll be in touch shortly.

» Interview: Dave Coustan, Earthlink Corporate Blogger from BusinessBlogWire
I recently asked Dave Coustan, resident Earthlink corporate blog author, a few questions about his job. The conversation began as a seed when I recently posted about the new Earthlink blog, smartly titled "Earthling."  Jerry Grasso, the ... [Read More]

» Interview: Dave Coustan, Earthlink Corporate Blogger from BusinessBlogWire
I recently asked Dave Coustan, resident Earthlink corporate blog author, a few questions about his job. The conversation began as a seed when I recently posted about the new Earthlink blog, smartly titled "Earthling."  Jerry Grasso, the ... [Read More]

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